Travel, Hospitality & Leisure Talent Research

Boeing’s 2019 report highlighted that 804,000 new civil aviation pilots, 769,000 new maintenance technicians, and 914,000 new cabin crew will be needed to fly and maintain the world fleet over the next 20 years.

Outside of aviation, travel & tourism must address the challenge of attracting talent which is in high demand across multiple industries, including digital skills.

How people travel and how often is changing, partly driven by a rise in awareness of the impacts of travel on the climate and partly by changing motivators for travel. For businesses that have accelerated the use of video conference technology, there won’t be as much need for their employees to be travelling between offices or flying to other countries for meetings.

Hoteliers are adapting to these industry changes by offering a greener stay, with reduced plastics and adapting their locations to being more environmentally friendly and looking to technology to improve the customer experience through more advanced personalisation. There is an industry focus on selling through their own channels rather than via an agent where possible and allowing customers to book the room they want to stay in, rather than just a room in their hotel.